Refund Policy

COVID-19 Testing

PacGenomics is implementing the following Refund Policy for COVID-19 Testing Appointments:

  • A $50 no show fee will be applied for failure to show to your scheduled appointment time without prior notice of cancellation or rescheduling.
  • Refunds are processed within 5-7 business days after cancellation of your booking appointment within 24 hours of your scheduled appointment time.
  • If you fail to cancel within 24 hours of your scheduled appointment time, a $50 late cancellation fee will be applied.
  • If you paid with cash or a debit card, a refund check will be issued to the address provided when booking your appointment.
  • If payment was made using a credit card, your refund will be issued to your credit card used for payment.